The Only Tip You’ll Ever Need in Business
Ann is on a commuter train travelling home from a hectic day at the office. The train journey home is her time to unwind and relax. Today though, in the seat opposite her, there is a man sitting silently lost in thought.
After enduring about 15 minutes of the general craziness, Ann glances at the children, then at their father. She clears her throat gently, to get the man’s attention and says, ” I’ve had the most terrible day at the office and I’d just love a quick snooze”. She adds a smile just to take the edge off her comment.
Ann had hoped that the man might smile back and ask his kids to calm down a bit and come sit with him. She had hoped that the man would understand what a day she’d just had– her boss had been on her case all day and she knew it was going to be the same tomorrow. She had hoped that the man might stop his day-dreaming and see that there were other people on this train who just wanted a bit of peace and quiet!
The man doesn’t do any of these things though. Instead, without really acknowledging Ann’s presence at all, the man just replies vacantly, “You know, I probably should say something to them. Their mother passed away last week and I haven’t really being paying them enough attention”.
Let’s be more empathetic in our dealings with others. Whether it’s meeting a stranger or closing a business deal, remember that it’s not all about you. It never was and it never will be.
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#smallbusiness #entrepreneurship #empathy